FAQ
Your Guide to Stress Free Medical Transportation.
Frequently Asked Questions
What is non-emergency medical transportation (NEMT), and who can use it?
NEMT provides transportation for individuals who need assistance getting to medical appointments but do not require emergency services. It is commonly used by elderly individuals, people with disabilities, and those without access to reliable transportation.
How do I schedule a ride, and how far in advance should I book?
Most providers require booking at least 24 to 48 hours in advance. Some allow same-day scheduling, but availability may be limited. Scheduling can typically be done via phone, online portals, or mobile apps.
What types of medical appointments or services qualify for NEMT?
NEMT is used for doctor visits, dialysis treatments, chemotherapy, physical therapy, mental health appointments, routine check-ups, and hospital discharges.
Is NEMT covered by Medicare, Medicaid, or private insurance?
Medicaid often covers NEMT services for eligible recipients. Medicare may provide limited coverage, usually through certain Advantage Plans. Private insurance varies, so it’s best to check with your provider.
What are the costs, and how is pricing determined?
Costs depend on the provider, distance traveled, type of vehicle required (ambulatory, wheelchair, stretcher), and insurance coverage. Some providers offer flat rates, while others charge per mile.
Do drivers assist passengers with mobility challenges or special needs?
Yes, trained drivers assist passengers with boarding, exiting, securing wheelchairs, and ensuring their safety during transit.
Are vehicles equipped for wheelchair or stretcher transport?
Many NEMT providers have wheelchair-accessible vans and stretcher-equipped vehicles to accommodate patients with varying mobility needs.
What areas of Central Florida do NEMT providers cover?
Coverage typically includes major cities like Orlando, Winter Garden, Apopka, Kissimmee, and surrounding counties. Some providers may extend services statewide.
Can I bring a caregiver or family member with me on the ride?
Most providers allow one caregiver or companion to ride along at no additional cost, though it’s best to confirm when booking.
How long is the average wait time before pickup?
Wait times vary but typically range from 15 minutes to an hour, depending on traffic, scheduling, and provider efficiency.
What happens if my appointment runs late—will my ride still be available?
Some providers allow flexible scheduling and adjustments for delayed appointments, but policies vary, and communication is key.
Are the drivers trained in medical assistance or emergency situations?
While NEMT drivers are trained in basic passenger care, safety protocols, and wheelchair assistance, they are not paramedics.
How do I find a reputable NEMT provider in Central Florida?
You can check online reviews, ask your healthcare provider for recommendations, and verify licensing and accreditation with local agencies.
Is there an option for recurring transportation, such as weekly appointments?
Many providers offer scheduled recurring rides for ongoing medical treatments and therapies.
What safety measures are in place for passengers?
Vehicles are routinely inspected, and drivers follow safety guidelines, including seatbelt enforcement and secure wheelchair transport.
What’s the difference between NEMT and regular rideshare services (Uber, Lyft, taxis)?
NEMT drivers are specifically trained to assist individuals with medical and mobility needs, and vehicles are equipped for specialized transport.
Are there discounts or financial assistance programs available?
Some providers offer discounts for seniors, veterans, or long-term riders. Medicaid may fully cover costs for eligible individuals.
How does NEMT accommodate individuals with cognitive or behavioral conditions?
Drivers receive training to assist passengers with dementia, autism, or other conditions, ensuring patience and a calming transport experience.
What is the cancellation policy, and is there a fee for missed rides?
Policies vary by provider, but late cancellations or missed rides may incur a fee. Advance notice is recommended.
Are same-day or urgent requests possible in case of unexpected medical needs?
Some providers offer same-day or urgent transport, though availability is not guaranteed and may include an additional fee.
Our Priority is Reliability and Your Safety
Schedule a pick-up and we’ll be there when you need us.